We will provide refundsįor these items and funds will be credited to the same payment method used. Or faulty,and in instances where item(s) ordered are out of stock. We do not provide refunds for change of mind unless goods are damaged You're disappointed in any way or should you receive damaged or faulty product or receiveĪn incorrect order please contact us within 14 days of purchase.' Our aim is that all our products reach you in perfect condition. We reserve the right to amend or terminate a Offers may not be combined with other promotions, offers and voucherĬodes unless otherwise specifically stated. Time-limited and orders may not qualify if they have not been fully processed by you within
Website and in such cases specific terms and conditions will apply. From home fragrance favorites to body care loves, weĭefinitely have something amazing for whatever mood (or season) you’re feeling.įrom time to time, we may make available promotional offers on the Is the spot to watch for the latest deals, hottest steals and the most need-right-now Welcome to the one-stop-shop for all Victoria's Secret promotions. What are your current offers and promotions? About Top Offers from Victoria's Secret Need to make a return? Please email us at Are prices the same online and in different stores?īecause product assortment and stock levels for items may differīetween various stores and the website, the sale pricing and promotions may not always beĪll pricing promotions and product availability are subject to change. Don't worry! You can find all of your order information using My We are working to provide a paperless experience. Why didn't I receive an invoice with my order? We will be happy to take a look at your order and discuss If your order arrives with a wrong item, please contact us at 8001012635 from What if I received the wrong item from my online order? Before submitting the order, please ensure all Process and your address can’t be changed. If this happens, those authorizations will drop off yourĪccount within 1-8 business days, but up to 30 depending on your issuing bank. NOTE: With each submission, you may place another hold on your fundsįor the total amount of the order. Try re-entering your CID or security code. Your credit card bill is exactly the same as you have entered. Verify that your billing name (including middle initial) and address on If you get an error message about a credit card failure afterĪttempting to submit an order, you may want to check the following:Įnsure that there are no typos or misspellings in your name, street Why is my credit card information not being accepted? PLEASE NOTE: When you submit an order through our checkout page, itīegins to process and can’t be changed or cancelled. On cases you areīilled, refunds will be done to your mode of payment. You will not be billed for any cancelled items. Reason, your order or items are cancelled, we will email you with a detailed The reasons vary from errors in billing information to items that have sold out. Sometimes orders or items from an order are cancelled by our system. Set above on pricing order was made during web maintenance and caused by a system Product(s) ordered is discontinued or out of stock order does not meet the order criteria Victoria's Secret reserves the right to cancel or not move to process your order if the Victoria's Secret pricing unless otherwise stated in promotion or Gifts With Purchase. Reserves the right to make price changes prior to an order placed by you. Once your items ship and can then sign up to receive text alerts for tracking You will receive a Shipment Confirmation Email Ordered, your order is still being prepared. If "Track Item" is not shown next to each of your items Note: It may take up to 48 hours after an order has shipped for Log into' My Account 'and review your order history. Your order number, email address, and billing post code. Visit our Order Tracking page to view your order status. There are two easy ways to stay up-to-date on the status of your Would like to make changes, please contact us immediately and we will try our best to accomodate to your requst. Process and can’t be changed or cancelled. When you submit an order through our checkout page, it begins to We often find that incorrectly types email addresses are often cause of If you didn't receive your Order or Shipment Confirmation email, pleaseĬontact us via our customer service and we can confirm the email address associated with Why didn't I receive my Order Confirmation email?įirst things first - make sure to check your spam folder!
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